PART I — FOUNDATION
1. COMPANY IDENTIFICATION AND SCOPE
This Legal Notice is issued by Used Engine Expert LLC, a Kentucky limited liability company with its principal place of business at 200 W Vine St, Suite 300, Lexington, Kentucky 40507, United States ("Used Engine Expert", "we", "us", "our").
This Notice governs every quotation, order, sale, shipment, installation requirement and warranty claim involving goods supplied by us, whether the order was placed through our website, by telephone, by text message, by email, or through any other channel. It applies to you ("you", "the buyer", "the customer") from the moment you request a quotation.
2. ACCEPTANCE AND ORDER OF PRECEDENCE
You accept this Notice by any of the following: requesting or accepting a quotation; placing an order; completing checkout; making payment; approving pre-shipment photographs; or accepting delivery of a unit.
Where this Notice conflicts with any other document, the order of precedence is: (a) this Legal Notice; (b) our Terms of Service; (c) our Refund Policy; (d) our Shipping Policy; (e) our published warranty pages; (f) any other material. No marketing copy, product listing, blog post or social media content forms part of our agreement with you.
3. DEFINITIONS
"Unit" means the engine, transmission or other assembly supplied.
"Long Block" means the assembled block, crankshaft, pistons, cylinder heads, valvetrain, timing assembly, oil pan and valve covers.
"Courtesy Items" means any external component that happens to remain attached to a Unit when supplied, provided for installation convenience only.
"Interchange Unit" means a Unit that is mechanically compatible with your vehicle but which may originate from a different model year, model or trim.
"Installer of Record" means the ASE-certified mechanic or repair facility that installs the Unit.
"Delivery Receipt" means the carrier's bill of lading or proof-of-delivery document signed at the point of delivery.
"Claim Package" means the complete set of documents defined in section 29.
"Stock Number" means the unique identifier we assign to a Unit.
PART II — THE GOODS
4. NATURE OF RECYCLED GOODS
All Units are previously installed, recycled automotive assemblies. They are not new, not remanufactured, and are not represented as being in new condition. Units are supplied on the basis of the condition documented at inspection, and normal characteristics of used components — including cosmetic wear, surface corrosion, discolouration and age-related appearance — are inherent to recycled goods and are not defects.
5. MILEAGE AND ODOMETER INFORMATION
Mileage figures are derived from the donor vehicle's odometer and from third-party records available to us. We report them accurately to the best of our knowledge. Because these are used goods sourced from third parties, mileage is approximate and is not guaranteed.
A variance between the mileage stated at quotation and the mileage subsequently attributed to a Unit is not, by itself, a defect, and is not grounds for refund, replacement, price adjustment or a warranty claim. The sale is based on the inspected mechanical condition of the Unit, not on a specific odometer figure.
6. FITMENT, VIN AND INTERCHANGE
Correct fitment is determined from the 17-character Vehicle Identification Number you supply. You are responsible for providing an accurate VIN and accurate vehicle configuration information. Where you decline to provide a VIN, or provide inaccurate information, responsibility for part selection passes to you.
Where a VIN has been supplied and verified by us and the Unit supplied does not fit the identified vehicle, we will replace it or refund it in full at no cost to you.
You acknowledge that a mechanically correct Interchange Unit may differ from your vehicle's original component in model year, model designation, casting number or external appearance. Supply of a correct Interchange Unit is performance of our obligation and is not a defect or a wrong-part supply.
7. LISTINGS, IMAGES, CASTING NUMBERS AND CONDITION DESIGNATIONS
Images appearing in catalogue listings, marketing material and search results are illustrative and depict representative units of the type described. They do not depict the specific Unit allocated to your order. Only the pre-shipment photographs supplied to you under section 13 depict your actual Unit.
Casting numbers, part numbers, engine codes and any internal condition or grade designation are identification and inspection references. They are not warranties of condition, performance, remaining service life or freedom from wear.
Inventory figures, availability indicators and prices displayed on our website are indicative and subject to confirmation at the time of quotation.
8. COURTESY ITEMS
Certain external components may remain attached to a Unit when it is supplied — including but not limited to manifolds, injectors, sensors, brackets, pulleys and wiring connectors. These are Courtesy Items. They are supplied without charge for your installation convenience, are not part of the goods you purchased, and are expressly excluded from all warranty coverage. Accessories such as alternators, starters and air-conditioning compressors are not supplied and are expected to be transferred from your original component.
9. INSPECTION RECORDS
Every Unit is inspected and tested before it is offered for sale, in accordance with our internal procedures. Inspection data, test measurements and internal work records are proprietary business records. They are prepared for our own quality control purposes, are not prepared for or issued to buyers, and are not furnished as part of a sale or a claim.
10. SOURCING
Units may be sourced from third-party salvage facilities, recyclers and suppliers within our supplier network. This does not affect our obligations to you under this Notice or under our warranty.
PART III — THE TRANSACTION
11. QUOTATIONS, PRICING AND PRICING ERRORS
Quotations are valid for the period stated at the time of issue and, where no period is stated, for seven (7) calendar days. Quotations are subject to continued availability of the specific Unit.
Prices displayed on our website or communicated in a quotation may contain errors. Where a pricing error is identified, we reserve the right to correct it, to decline or cancel the affected order, and to refund any amount paid in full. A pricing error does not oblige us to supply at the erroneous price.
12. PAYMENT, AUTHORISATION AND VERIFICATION
Full payment must be received and cleared before a Unit is dispatched. We reserve the right to verify payment details, to require that the billing and delivery information correspond, to decline or cancel any order that fails verification, and to refuse any transaction we reasonably believe to be fraudulent or unauthorised. Where an order is declined on these grounds, any amount taken is refunded in full.
13. PRE-SHIPMENT PHOTOGRAPH APPROVAL
Before any Unit is dispatched, we photograph the actual Unit allocated to your order and provide those photographs to you for approval. No Unit is dispatched without your approval. There is no charge for this.
Your approval is a formal acknowledgement that the Unit shown conforms to your order.
If you do not approve the photographs, the order is cancelled and refunded in full, with no restocking fee and no freight cost to you.
Once you approve the photographs, the identity and external condition of the Unit are agreed between us, and any subsequent return other than for a defect, damage or non-conformity is treated as a no-fault return under section 17.
14. DELIVERY ADDRESS, VERIFICATION AND THIRD-PARTY CONSIGNEES
You are responsible for providing a complete, accurate and deliverable address, together with the name and contact telephone number of the person who will receive the Unit. Costs arising from an inaccurate or incomplete address — including reconsignment, redelivery, terminal storage and return freight — are your responsibility.
Where a residential delivery address differs from the billing address associated with the payment method, we may require verification before dispatch and may decline to ship until it is provided.
Where you direct delivery to a repair facility, workshop or other third party, that party acts as your agent for the purposes of receiving and inspecting the Unit. Their inspection, notations and signature on the Delivery Receipt bind you as if they were your own.
15. FREIGHT INSPECTION, DELIVERY RECEIPT AND CARRIER CLAIMS
Units ship by freight carrier, palletised and insured. You or your consignee must:
(a) inspect the shipment and its packaging before signing the Delivery Receipt;
(b) note any visible damage, shortage or discrepancy in writing on the Delivery Receipt at the time of delivery; and
(c) report any concealed damage to us in writing, with photographs, within forty-eight (48) hours of delivery.
A Delivery Receipt signed without notation is evidence that the shipment was received complete and undamaged, and will substantially limit or defeat any subsequent claim for transit damage against the carrier. Where damage is properly noted and reported, we will manage the carrier claim on your behalf and will replace or refund the Unit in accordance with our Refund Policy.
Our role in transit damage is limited to prosecuting the carrier claim and providing the remedy set out in our Refund Policy.
16. REFUSED DELIVERY, REDELIVERY AND STORAGE
Refusal of a delivery that is not damaged, defective or non-conforming is treated as a no-fault cancellation under section 17 and attracts the applicable restocking fee together with round-trip freight.
Where delivery cannot be completed because no one is available to receive it, or because the address or contact details are inaccurate, redelivery charges and any carrier terminal storage charges are your responsibility. Where a Unit is not collected or accepted within thirty (30) days of the first delivery attempt, we may treat it as abandoned and dispose of it, and you remain liable for the charges incurred.
17. CANCELLATIONS, RETURNS AND RETURN AUTHORISATION
Cancellation and return terms, including the seven (7) day return window and the twenty per cent (20%) restocking fee applicable to no-fault cancellations, are set out in our Refund Policy and are incorporated into this Notice.
In addition:
(a) A Return Merchandise Authorisation (RMA) number must be obtained from us before any Unit is returned. Units returned without a valid RMA may be refused, and returning a Unit without authorisation voids warranty coverage on it.
(b) Returned Units must be complete, uninstalled, unmodified and undisassembled, in the condition in which they were delivered, and returned in the original packaging on the original pallet.
(c) Units returned incomplete, damaged, disassembled or altered may be refused, or credited at a reduced amount reflecting the diminution in value.
PART IV — INSTALLATION AND WARRANTY CONDITIONS
18. PRE-INSTALLATION REQUIREMENTS
Our published pre-installation checklist forms part of the conditions of warranty coverage and is incorporated into this Notice by reference. Documented compliance with the checklist is a condition of any warranty claim.
You must inspect the Unit and verify that it matches your vehicle's year, make, model and configuration before installation begins. Any discrepancy must be reported to us before installation. Installation of a Unit constitutes acceptance that it is the correct Unit for the vehicle.
19. INSTALLER QUALIFICATION
Installation must be performed by an ASE-certified mechanic or an equivalently qualified professional repair facility. You must retain the Installer of Record's invoice, which must identify the facility, the vehicle, the work performed and the date. This invoice is required for any warranty claim.
Where the evidence indicates that a failure arose from installation error, omission or negligence rather than from a defect in the Unit, we may decline the claim.
20. ENGINE-SPECIFIC CONDITIONS
For engine Units, the following are conditions of warranty coverage:
(a) a new water pump and a new thermostat must be installed, with receipts retained;
(b) the cooling system, including the radiator, must be serviced, flushed and verified free of obstruction, and correctly filled and bled;
(c) new oil, oil filter, spark plugs, gaskets, seals and timing components must be fitted;
(d) the Unit must be installed within thirty (30) days of delivery; and
(e) prior to installation, the Unit must be stored indoors and protected from moisture. Damage arising from outdoor storage, exposure or corrosion is excluded.
21. TRANSMISSION-SPECIFIC CONDITIONS
For transmission Units, the following are conditions of warranty coverage:
(a) the transmission cooler and all cooler lines must be flushed thoroughly, or the cooler replaced, before installation;
(b) the correct manufacturer-specified fluid must be used. Use of an incorrect fluid specification, or of contaminated fluid, voids coverage and will be verified on teardown;
(c) a new filter and pan gasket must be fitted, with receipts retained;
(d) the torque converter must be fully seated before the transmission is bolted to the engine; and
(e) where the vehicle requires it, a transmission control module relearn or adaptive reset must be performed.
22. HEAT TABS
Where heat tabs are fitted to a Unit, they are a condition of warranty coverage. A melted, missing, damaged, painted over or otherwise tampered-with heat tab is conclusive evidence of an overheating event and voids all warranty coverage on that Unit automatically. Heat tabs must not be removed or disturbed at any time.
23. CONDITIONS THAT VOID COVERAGE
Warranty coverage on a Unit is void where any of the following applies:
V-01 The pre-installation checklist was not followed, or documented compliance cannot be produced.
V-02 Installation was not performed by an ASE-certified mechanic or equivalently qualified facility, or the Installer of Record's invoice cannot be produced.
V-03 There is evidence of overheating, insufficient lubrication, or operation with low or contaminated fluid.
V-04 Heat tabs are melted, missing, damaged or tampered with.
V-05 A new water pump and thermostat (engines), or new filter and pan gasket and correct-specification fluid (transmissions), were not fitted, or receipts cannot be produced.
V-06 The Unit was disassembled, opened, machined, modified or subjected to teardown without our prior written authorisation.
V-07 Repairs, alterations or modifications were carried out by any party without our prior written authorisation.
V-08 The Unit was installed more than thirty (30) days after delivery, or was stored in conditions causing corrosion or deterioration.
V-09 The Unit was returned without a valid RMA, or was not made available to us for inspection when required.
V-10 Any document, photograph or record submitted in support of a claim is falsified, altered, or does not relate to the Unit supplied.
V-11 The Unit was used in racing, competition, off-highway commercial use, or any application for which the donor vehicle was not designed.
V-12 The Unit was resold, or installed in a vehicle other than the one identified at the time of sale.
PART V — REMEDY AND LIABILITY
24. LIMITED WARRANTY; SOLE AND EXCLUSIVE REMEDY
Our written warranty — three (3) months on vehicles from model years 1991 to 2000, and six (6) months on vehicles from model year 2001 and newer, with extended coverage of up to three (3) years available on request — is the entire warranty given by us.
Where a valid claim is established, your sole and exclusive remedy is, at our election, the supply of a replacement Unit of the same specification, or a refund of the amount you paid for the Unit. No other remedy is available.
Where a replacement is elected, we cover freight in both directions. Where no compatible replacement can be sourced within a reasonable period, we will refund the amount paid.
25. IMPLIED WARRANTIES
To the fullest extent permitted by law, any implied warranty applicable to a Unit — including any implied warranty of merchantability or of fitness for a particular purpose — is limited in duration to the period of the written warranty applicable to that Unit under section 24.
Some jurisdictions do not permit limitations on the duration of an implied warranty, so this limitation may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary by jurisdiction.
26. EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
We are not liable for any incidental, indirect, special or consequential loss or damage arising out of or connected with a Unit, including without limitation: labour and installation charges; removal and reinstallation costs; diagnostic charges; towing and recovery; rental, loan or replacement vehicles; storage; loss of use; loss of income, profit or business; delay; inconvenience; or damage to other components or to the vehicle.
Some jurisdictions do not permit the exclusion of incidental or consequential damages, so this exclusion may not apply to you.
27. LIMITATION OF LIABILITY
To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with any Unit or any transaction, whether in contract, tort, negligence, strict liability, statute or otherwise, shall not exceed the amount actually paid by you for the Unit giving rise to the claim.
Nothing in this Notice limits liability that cannot lawfully be limited.
28. NON-TRANSFERABILITY
Warranty coverage extends only to the original purchaser and only in respect of the vehicle identified at the time of sale. It does not transfer on resale of the Unit or of the vehicle.
PART VI — CLAIMS, EVIDENCE AND INTEGRITY
29. CLAIM PROCEDURE AND REQUIRED DOCUMENTATION
A warranty claim must be notified to us in writing promptly, and in any event within the applicable warranty period.
A claim is complete, and the review period begins, only when we have received all of the following:
(a) a written description of the failure, identifying the order number and Stock Number, supported by photographs and, where relevant, video;
(b) the Installer of Record's invoice, identifying the facility, the vehicle and the work performed, and evidencing compliance with the pre-installation checklist;
(c) a diagnostic report prepared by an ASE-certified mechanic which isolates the failure to the Unit supplied, including any stored fault codes; and
(d) receipts for the components required under sections 20 and 21, and, where applicable, evidence of the condition of the heat tabs.
We will respond to a complete claim within two (2) business days. Where a claim is incomplete, we will identify what is outstanding; the review period does not begin until it is received.
30. PRESERVATION OF THE UNIT AND RIGHT OF INSPECTION
Where a claim is made, you must:
(a) preserve the Unit, its packaging and the original pallet, and not scrap, dispose of, resell or destroy any of them;
(b) not disassemble, open, machine or tear down the Unit without our prior written authorisation; and
(c) make the Unit available for inspection or teardown by us or our nominee on reasonable notice, and return it to us within thirty (30) days of our authorising its return.
Failure to comply with this section forfeits coverage in respect of that claim.
31. ACCURACY OF CLAIMS; MISREPRESENTATION
Documents, photographs, invoices, diagnostic reports and other records submitted in support of a claim must be authentic, unaltered, and must relate to the Unit supplied and the vehicle identified.
Submission of falsified, altered, misattributed or knowingly inaccurate material voids all warranty coverage in respect of the Unit, entitles us to decline the claim in full, and entitles us to recover the reasonable costs we have incurred in investigating it.
32. STATEMENTS OF FACT
Nothing in this Notice restricts, penalises or discourages you from expressing any honest opinion about us, our products or our service, or from publishing an honest review, whether favourable or unfavourable. We welcome candid feedback and will not seek to suppress it.
This section is limited to statements of fact that are both false and known by the person making them to be false — for example, a public assertion that no Unit was delivered where a signed Delivery Receipt exists, or that no warranty was offered where a written warranty was supplied. In respect of such statements only, we reserve all rights available to us at law. We assert no right in respect of opinion, criticism, dissatisfaction, or any statement made in good faith.
PART VII — COMMUNICATIONS AND DISPUTES
33. RECORDED CALLS AND ELECTRONIC COMMUNICATIONS
Telephone calls to and from us may be monitored or recorded for quality assurance, training and record-keeping purposes. By continuing a call after this notice, you consent to that recording.
You agree that email, text messages, website checkout records and other electronic records constitute writings for all purposes connected with our agreement, and that they are admissible as evidence of their contents.
34. TEXT MESSAGING
Where you provide a mobile telephone number — at checkout, through a form on our website, by texting us, or in the course of a quotation — you consent to receive transactional messages relating to your enquiry or order, including quotations, order updates, photograph approval requests, delivery notifications and support responses.
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message, and may reply HELP for assistance. We do not sell or share mobile numbers or messaging consent with third parties for their own marketing purposes.
Where you opt out, we will cease text messaging that number. Submission of a subsequent enquiry through our website does not by itself reinstate consent to text messaging; we will contact you by telephone or email instead unless you affirmatively opt back in.
35. NOTICES AND FORMAL CLAIMS
Formal notices must be given in writing to Used Engine Expert LLC, 200 W Vine St, Suite 300, Lexington, Kentucky 40507, with a copy by email to support@usedengineexpert.com, and are effective on receipt.
Written notice to us, and a reasonable opportunity to investigate and respond, is a precondition to the commencement of any formal proceeding.
36. INFORMAL RESOLUTION AND PAYMENT DISPUTES
Most disputes are resolved quickly by contacting us directly. Before initiating any formal proceeding, and before initiating any chargeback, payment dispute or reversal with your bank, card issuer or payment provider, you agree to contact us in writing and to allow us thirty (30) days to investigate and respond.
Initiating a payment dispute without first complying with this section is a breach of this Notice. Where that occurs, we reserve the right to contest the dispute using the transaction record described in section 37, to pursue recovery of the amount properly owed, and to recover the costs and fees we incur in doing so to the extent permitted by law.
Nothing in this section restricts any right you have under applicable consumer protection law, or your right to bring an individual claim in small claims court.
37. THE TRANSACTION RECORD
For the purposes of any dispute, claim or payment dispute, the authoritative record of the transaction consists of:
(a) your acceptance at checkout or of our invoice;
(b) your written approval of the pre-shipment photographs of the actual Unit;
(c) the Delivery Receipt signed at the point of delivery; and
(d) the Claim Package, where a claim has been made.
These records govern over any oral statement, recollection or informal communication.
38. GOVERNING LAW AND VENUE
This Notice and any dispute arising out of or in connection with it are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict of laws provisions. Subject to section 39, the exclusive venue for any proceeding is the state or federal courts located in Fayette County, Kentucky, and you consent to the personal jurisdiction of those courts.
39. BINDING ARBITRATION; WAIVERS
Except as set out below, any dispute arising out of or relating to this Notice, a Unit, or any transaction between us shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Fayette County, Kentucky, and governed by the Federal Arbitration Act.
Excluded from arbitration: any claim that may be brought in small claims court, and any application for injunctive relief to protect intellectual property.
CLASS ACTION WAIVER. Arbitration is conducted on an individual basis only. Neither party may bring a claim as a plaintiff or class member in any class, collective, consolidated or representative proceeding, and the arbitrator may not consolidate claims or preside over any form of representative proceeding.
JURY TRIAL WAIVER. To the extent any matter proceeds in court rather than arbitration, both parties knowingly and voluntarily waive any right to trial by jury.
RIGHT TO OPT OUT. You may opt out of this arbitration provision by sending written notice to the address in section 35 within thirty (30) days of your first purchase, stating your name, order number and your intention to opt out. Opting out does not affect any other part of this Notice.
40. LIMITATION PERIOD
Any action arising out of or relating to a Unit or a transaction must be commenced within one (1) year after the cause of action accrues, failing which it is permanently barred, except where a shorter period would not be permitted by applicable law.
PART VIII — GENERAL
41. INDEMNIFICATION
You agree to indemnify and hold harmless Used Engine Expert LLC and its members, officers and employees against any claim, loss, liability or expense arising out of your breach of this Notice, your provision of inaccurate vehicle or delivery information, the installation or use of a Unit, or any third-party claim arising from your acts or omissions.
42. FORCE MAJEURE
We are not liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including supplier failure, carrier disruption, labour disputes, severe weather, natural disaster, fire, public health emergency, acts of government, or failure of communications or utility infrastructure.
43. INTELLECTUAL PROPERTY AND USE OF THE SITE
All content on usedengineexpert.com — including text, images, listings, data, layout and design — is owned by or licensed to Used Engine Expert LLC and is protected by law. It may not be copied, scraped, harvested, republished, resold or used to create a derivative work without our prior written consent.
44. ASSIGNMENT
You may not assign or transfer your rights or obligations under this Notice without our prior written consent. We may assign this Notice in connection with a merger, acquisition or sale of assets.
45. SEVERABILITY AND NO WAIVER
If any provision of this Notice is held to be unenforceable, that provision is modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the remainder continues in full force. Our failure to enforce any provision is not a waiver of it or of any other provision.
46. ENTIRE AGREEMENT AND NO ORAL MODIFICATION
This Notice, together with the documents listed in section 2, constitutes the entire agreement between us in respect of a Unit and supersedes all prior discussions, representations, quotations and understandings.
No statement made by any employee, representative, agent or salesperson — whether by telephone, text message, email or in conversation — adds to, varies, waives or overrides any term of this Notice or of our warranty. No variation is effective unless made in writing and signed by an authorised officer of Used Engine Expert LLC.
47. AMENDMENT
We may amend this Notice at any time. The version in force at the time of your order governs that order. The current version is published at usedengineexpert.com.
48. CONTACT
Used Engine Expert LLC
200 W Vine St, Suite 300
Lexington, Kentucky 40507
United States
Telephone: (859) 800-5484
Email: support@usedengineexpert.com
