Warranty Policy

Warranty overview

We stand behind the quality of every used engine and transmission we sell. Coverage is 90 days on vehicles 1999 and older and 6 months on vehicles 2000 and newer, covering manufacturing defects and internal component failures. Most units qualify for a 2-year warranty — call or text a sales expert to add it.

90 Days / 6 Mo. Warranty Coverage
∞ Mileage Coverage
24 hr Claim Response
$0 Replacement Shipping

Warranty Overview

🛡️ 90 Days or 6 Months Warranty Period

90 days for vehicles 1999 and older, 6 months for vehicles 2000 and newer, from the delivery date. Most units qualify for a 2-year warranty by phone.

🔁 Unlimited Mileage Coverage

No mileage cap — drive with confidence for the full warranty period.

⚡ 24–48 hr Claim Response

Our team reviews and responds to every claim within two business days.

🚚 $0 Replacement Shipping

Approved replacements ship to your door at no extra cost.

Standard Warranty Tiers

Standard Free Warranty
Vehicles 1999 and older
90-Day

Replacement and return warranty included at no additional cost for engines and transmissions from model year 1999 and older. Most units qualify for a 2-year warranty — call or text a sales expert to add it.

Standard Free Warranty
Vehicles 2000 & Newer
6-Month

Replacement and return warranty included at no additional cost for engines and transmissions from model year 2000 and newer. Most units qualify for a 2-year warranty — call or text a sales expert to add it.

Engine Coverage Details

✓

✓ What's Covered

  • Engine block, cylinder heads, pistons, crankshaft, camshaft, and all internal rotating assembly parts
  • Valvetrain components including rocker arms, lifters, and pushrods
  • Oil pump and internal lubrication system components
  • Manufacturing defects and material failures in core internal parts
  • Warranty claims supported by a diagnostic report from an ASE-certified mechanic
✕

✕ What's NOT Covered

  • Sensors, switches, ignition coils, and electrical components
  • Belts, hoses, and rubber components
  • Intake and exhaust manifolds
  • Water pump, thermostat, and cooling system parts
  • Oil pan, valve covers, and external gaskets and seals
  • Turbochargers and superchargers
  • Labor charges for installation or removal
  • Damage from overheating, low oil, or improper installation

Peripheral parts are shipped with the engine for convenience. Transfer compatible parts from your original engine where needed — they are not covered under warranty.

Transmission Coverage Details

✓

✓ What's Covered

  • Transmission case and internal housing
  • All internal gear sets, planetary assemblies, and clutch packs
  • Valve body and hydraulic components
  • Torque converter (where supplied as part of the unit)
  • Internal mechanical failure due to manufacturing defects or material faults
  • Warranty claims supported by a diagnostic report from an ASE-certified mechanic
✕

✕ What's NOT Covered

  • Transmission filter, pan gasket, and external seals
  • Transmission fluid and flush services
  • Solenoids, sensors, and electronic control components
  • Wiring harnesses and connectors
  • Shifter assembly, linkage, and cables
  • Labor charges for installation or removal
  • Damage from overheating, low fluid levels, or improper installation
  • Failure caused by incorrect fluid type or contaminated fluid

Always install a new transmission filter and fresh fluid during installation. Reusing old fluid or a clogged filter can void your warranty and damage the unit.

Conditions That Void the Warranty

The warranty will be voided if any of the following conditions are identified. Please read carefully before installation.

Failure to follow the Pre-Installation Guide or provide verified installation receipts
Evidence of overheating or insufficient lubrication damage
Missing or damaged heat tabs used to verify overheating incidents
Any unauthorised repairs, alterations, or modifications made to the product
Failure to perform and document complete troubleshooting confirming the issue originates from the purchased product
Returned merchandise not in its original delivered condition
Failure to install a new water pump during engine installation, with valid proof of purchase
Retaining defective merchandise for more than 15 days after issue identification

Warranty Requirements

To keep your warranty valid, all conditions below must be met at the time of installation and throughout the warranty period. Missing any requirement may void your coverage.

Professional installation by an ASE-certified mechanic is required
Replace the water pump (engines) or transmission filter (transmissions)
Engine or transmission must be installed within 30 days of delivery
Retain your installation invoice and signed checklist on file
Retain your installation invoice and all receipts on file for warranty claims
Report shipping damage or fitment issues within 7 days of delivery; later failures are covered for the full warranty period

How to File a Claim

1
Contact Us
Email or call us with your order number and a brief description of the issue.
2
Share Details
Describe the problem clearly and attach supporting photos or video.
3
Submit Invoice
Upload the installation invoice from your ASE-certified mechanic.
4
Claim Review
Our warranty team reviews your claim and responds within 24–48 hours.
5
Replacement
Approved claims receive a free replacement shipped directly to your door.

Ready to file? Our support team is here to help.

✉ File a Claim Now

Return Policy

🕐

24-Hour Cancellation

Changed your mind? Request a full refund within 24 hours of placing your order — no questions asked.

📦

Damage Returns

If your order arrives damaged, defective, or not as described, report it within 7 days of delivery for a full refund with no restocking fee, or a free replacement — we cover freight in both directions.

🔧

No Core Charge on Most Units

Most of our units have no core charge. Engines and transmissions larger than 5.0L may include a core charge, and your sales expert will clearly explain it before you buy if your unit has one.

⚠ Cancellation Notice: Cancellations made after 24 hours are subject to a 20% restocking fee. If the order has already shipped, round-trip freight charges will apply in addition to the restocking fee, and the customer bears that freight. Restocking fees and freight charges never apply to defective parts or warranty claims.

Pre-Installation Checklist

Complete all steps below before installing your engine or transmission. Click each item to mark it complete and track your progress.

0 of 10 completed
🎉 All checks complete — you're cleared for installation with full warranty coverage!
  • Verify the engine/transmission matches your vehicle's year, make, and model
  • Inspect for any shipping damage and report it within 7 days of delivery
  • Check all fluid levels and top off as needed before installation
  • Replace all gaskets, seals, and timing components with brand-new parts
  • Ensure all sensors, wiring harnesses, and connections are fully compatible
  • Install new spark plugs, filters, and fluids — never reuse old fluids
  • Verify all mounting points and hardware are clean, tight, and secure
  • Photograph the odometer reading immediately before installation begins
  • Review all warranty terms and activation requirements thoroughly
  • Keep all documentation, invoices, and receipts for potential warranty claims
⚠ Important: Failure to complete these steps may void your warranty. Questions? Reach us at support@usedengineexpert.com

Contact & Support

📞
🕐
Support Hours
Call or text (859) 800-5484
📍
Address
200 W VINE ST STE 300LEXINGTON, KY 40507