Shipping Policy
How We Get Your Order to You
At Used Engine Experts LLC, we know how important it is to get your engine or transmission to you quickly and safely. We treat your order with the utmost care from our warehouse right to your door. Here is everything you need to know about how our shipping process works.
β±οΈ When Will Your Order Arrive?
- Processing Time: We typically get your order prepped, packed, and shipped out within 3 to 5 business days after your payment is confirmed.
- Stay Updated: You will receive an order confirmation email immediately after your purchase, followed by tracking details the moment your part is on its way.
- Total Delivery Time: On average, you can expect your delivery within 5 to 7 business days from your order date. This can vary slightly depending on your location and the specific freight carrier handling your route.
π Our Trusted Carriers
Because engines and transmissions are heavy items, they can't travel via standard mail. Instead, we partner with trusted, specialized freight experts like R&L Carriers, FedEx Freight, and other reliable shipping lines to ensure your order is handled professionally.
π Where We Ship
- All 50 US States: We happily ship to any destination within the United States!
- International Shipping: At this time, we do not offer international shipping outside of the US.
π‘ Free Liftgate & Residential Delivery
Engines and transmissions are securely strapped to wooden pallets for safe travel. Because they are bulky, we want to make receiving them as stress-free as possible:
- Delivery Appointment: Once your shipment arrives at the local terminal, the carrier will call you to schedule a convenient delivery time.
- Free Liftgate Service: If we are delivering to a residential address, liftgate service is completely free. The driver will use a hydraulic lift to safely lower your shipment from the truck right down to the ground.
- Commercial Delivery: If you are shipping to a business with a loading dock or forklift, we can easily arrange that at no extra cost.
- A Quick Favor β Please Inspect Upon Arrival: Someone does need to be present to sign for and inspect the delivery.
β οΈ Important Note: Please take a quick look at your shipment before signing the delivery receipt. If you notice any scratches, dents, or visible damage to the packaging, just note it on the driver's paperwork.
Shipping Costs
π° Honest Pricing: Always 100% Free
- Shipping is completely FREE to all US destinations. We do not charge extra for residential deliveries, fuel surcharges, or liftgate services. The price you see is the price you payβno hidden fees, no surprises.
π± Tracking Your Journey
The moment your order hits the road, we will text and email you the tracking details. You can check on your shipment's progress whenever you like.
- If you ever have a question or just want an update, our friendly support team at Used Engine Experts LLC is always here and happy to help!
Need Help?
If you have any questions about shipping, please reach out:
- Phone:Β +1 505 419 1897
- Email:Β support@usedengineexpert.com
- Address:Β 200 W Vine St #300 Lexington KY 40507 USA