Return & Warranty Policy

⏱️ 7-Day Return Window

If you want to return a unit that has no issue, you have 7 days from the date it is delivered to request the return. No-fault returns carry a 20% restocking fee plus round-trip freight. Units that arrive defective, damaged, or not as described are covered by us (see below).

• Condition: To be eligible for a standard return, the part just needs to be in the same condition you received it—uninstalled and unmodified.
• Installed Parts: Once a part has been installed, it cannot be returned unless it is found to have a performance defect covered by our warranty.

🤝 Defective, Wrong, or Damaged Items

If your order arrives damaged from transit, isn't the right part, or has a defect, please don't worry! We will make it right at absolutely no cost to you.

• Just reach out to us within 7 days of delivery.
• You get a full refund with no restocking fee, or a replacement unit of the same specification — your choice.
• We send you a prepaid return shipping label and cover freight in both directions.

🚚 Free Freight on Approved Claims

If your unit is defective, damaged, or not as described and your claim is approved, we cover the freight with a prepaid label. No-fault returns within 7 days carry a 20% restocking fee plus round-trip freight.

❌ Cancellations & Restocking Fees

We process orders quickly to get your vehicle back on the road, but we understand plans change. Here is how cancellations work:

• 24-Hour Grace Period: Cancel within 24 hours of placing your order for a full 100% refund—no fees at all.
• Pre-Shipment (After 24 Hours): If you cancel after the first 24 hours but before the item leaves our warehouse, a 20% restocking fee applies to cover handling and processing.
• After Shipment / Refused Delivery: If you cancel or refuse the delivery while the package is already on its way to you, your refund will be issued minus the 20% restocking fee plus round-trip freight.
• Who pays freight: On a no-fault cancellation the customer bears the freight cost. Restocking fees and freight charges never apply to defective parts or warranty claims.

🏷️ Core Charges

Most of our units have no core charge. Engines and transmissions larger than 5.0L may include a core charge, and your sales expert will clearly explain it before you buy if your unit has one.

🛡️ Our Warranty: 90 Days or 6 Months by Vehicle Year

Every part we sell is covered by a warranty, and the length depends on the model year of your vehicle:

• Vehicles 1999 and older: 90 days from delivery.
• Vehicles 2000 and newer: 6 months from delivery (our standard coverage).
• What it covers: Any unexpected part failure under normal driving conditions. There is no mileage cap.
• Our promise: If a valid warranty issue comes up within the period, we ship you a replacement unit of the same specification at no additional charge, and we cover freight in both directions.
• Please note: The warranty does not cover damage caused by improper installation, misuse, or accidents. Looking for extra peace of mind? Ask your specialist about extended coverage options.

🚫 Non-Returnable Items

We cannot accept returns on:

• Parts that have been installed and are working properly (not defective).
• Return requests made after the 7-day delivery window has passed.

📞 How to Start a Return

Initiating a return is simple. Just get in touch with our friendly support team:

• ✉️ Email: support@usedengineexpert.com
• 📞 Phone: 859 800 5484

We will get back to you within 1 to 2 business days with easy-to-follow instructions and your prepaid shipping label.

Last updated: June 14, 2026